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With advanced systems we can have a 10 on quality and a 10 in production. This system can also clean up to feet away from the van, targeting large employers we will need to work at great distances on a regular basis. An emerging and often overlooked service is using low moisture technology to clean carpets. With this service the company can sell high margin services at an affordable price. Often in larger buildings access can be a problem or they need the area turned over quickly, low moisture provides a quick 30 minute dry time.
Using the van based carpet cleaning system we can quickly change tools and offer steam cleaning of various tools. This is another high margin service to offer and it makes the daily office cleaning a lot easier and quicker. Often these areas are the toughest areas to clean: restrooms, lobbies, cafeterias and also the areas that receive the most complaints.
VCT flooring is usually located in high traffic areas like hallways, cafeterias and restrooms. We have found the overall appearance of a building can be greatly impacted by having shiny, clean looking floors. This can be accomplished by stripping old finish off and applying new or high speed polishing. This is medium profit margin service in most cases because how labor intensive it can be.
But can help greatly in the overall satisfaction of clients. Office furniture is another high margin but niche service. The company will use the van based truckmount system in most cases to keep production high. This can include partitions, chairs and small sofas. In section 2. Specialty cleaning services: carpet cleaning, upholstery, office furniture, VCT, hard surface cleaning has some of the same focus but there are two key points to make.
Two things we have found true with specialty services is most janitorial businesses are not very good at them. The main reasons are lack of training in staff and equipment. We believe in buying the highest production equipment available and spending considerable resources in training of technicians. These two variables can give NEXT DOOR a significant advantage over competitors and get our foot in the door for janitorial services at client buildings of competitors.
Often janitorial services will send general cleaners out to complete these tasks with limited training and modest equipment. Marketing is a huge subject in itself, we already have a large section with a specific marketing plan. In this section we will give a brief overview and then the link to the full marketing plan.
Toldeo Ohio metro area is the designated service area. Toledo has a total of 18, businesses but we need to narrow that number down to a manageable number. Remember some of them will grow to 50 employees over the long term. Advertising — misc. This will include google, adwords, social media etc.
Part of our marketing strategy is coming up with areas that are difficult for our competitors to easily repeat. If there is one thing we know about human behavior its if something is easy everyone will do it. So we want to look for tactics that are very difficult for our competitors to do. Difficult to do: targeting businesses with 50 plus employees is a key part of this strategy.
Most commercial cleaning services will find it very hard to do consistently over long periods of time. One of the biggest reasons is patience, larger jobs take a lot more patience and lets face it most cleaners are not very patient and our current society is built for on demand.
How to create a commercial cleaning sales plan, this can apply to commercial cleaning, carpet cleaning and janitorial services. We are going to cover 6 steps to creating a dedicated sales plan we can follow every day, month and year. A sales plan is meant to be a living document that as we learn will be updated and improved over time.
Pricing Strategy- After deciding on a goal we then can create a pricing strategy. Cost Plus — we figure our costs for a job and then add our gross margin. Our gross margin goals will be as follows. The reason is smaller jobs require much more office support in fill in staff, supervision, training, supplies, etc.
Larger jobs are self contained with a team leader working on site at a client building to provide all those tasks. Supervisor will inspect 1x week. Square foot — sqr ft or unit pricing is best when you have experience with a specific service and type of client. Sqr ft pricing will be used using the above gross profit goals.
Time and Materials — or another way to use this is hours X hourly rate. This is often used when you are unfamiliar with a service or type of client building. This strategy will be used when we are unfamiliar with a job, misc tasks, obscure requests and 1x jobs. How do I increase our cash flow?
How does this change our sales strategy? In commercial cleaning, carpet cleaning or janitorial cashflow is extremely important, maybe the most important challenge we face. What happens whenever taking on a new project is we have costs of labor, chemicals, equipment, gas but might not see a payment for 30, 60 or even 90 days. How to: look at the current client list, is there a pattern with accounts that fall below our goals? Reduce invoice terms, is there a pattern of industries, sizes or areas that are paying in terms greater than 30 days net?
Change our terms to 15 days net for all one time jobs, these are usually specialty cleaning services carpet cleaning, windows, small construction projects. Over time I think most of us find certain industries have industry logic built in that it is commonplace to pay in certain invoice cycles. This is fine but something we have to think about as we grow.
For example you are currently cleaning a lot of property managers and they are all paying 60 days plus, that might be a situation where its time to stop marketing to that group and find a new target. This is a quick video on using forecasting to determine when it is time to hire a new technician.
Often us contractors wait until the last minute to hire new staff and that usually doesnt work out too well. Regardless if hiring a part, full time or casual employee its always best to plant the seed and start the process months before we actually need someone.
The easiest way is to create a table in word or spreadsheet in excel or just take a piece of paper and a pencil. This is an example of a sales forecasting table separate by 3 columns. Customer, estimate amount and probability or forecast. In the first column list name of the customer or bid, examples medical building, restaurant and property management account. At this point its time to start placing ads, time to collect and read resumes, interview the best applicants.
You want to have all this pre-planned and set up 2 weeks, 2months and 4 months in advanced so when the work does come in you have a list of contacts to put in place. As we grow especially in commercial services where its common for businesses to have 10, 20 and even hundreds of employees.
We want to avoid this first slide of every employee, every customer, invoice, equipment question coming to you directly. This is guaranteed to fail eventually and create lots of stress in the process. This second example is more of a traditional organizational chart for a commercial cleaning service, janitorial service. In this slide we show 3 departments: operations, sales and administration. The Operations Manager will have all the supervisors, team leaders, technicians, specialty cleaners and cleaning staff reporting directly to them.
Sales Person might have assistants working for them setting appointments, sending out direct mail, emails etc. Office Manager or Administration might have the bookkeeper and office assistants helping with employee interviews, HR, fact checking resumes etc.
The company needs to make a list of various vendors, suppliers and professional services. Below is a starting list of vendors will need to hire. In this section we will show some examples of organizational charts to structure a commercial cleaning, janitorial or commercial carpet cleaning service. Commercial cleaning employee manual or handbook, this can be used for janitorial, carpet cleaning and commercial cleaning services.
The purpose of this sample is to share some topics and general information to include in an employee manual. On behalf of our big family of fellow associates, owner, vendors, customers and management we want to welcome you to our team. At Commercial Cleaning Service, we believe that every associate contributes to our growth and are also rewarded equally.
We want every team member to take pride in driving our van, wearing our uniform and serving our customers to the best of your ability. This employee handbook is a simple way to describe the expectations of our team members and outline the policy and procedures we follow to provide the absolute best service experience possible. All associates are expected to become familiar with the contents of this handbook in the first 30 days of employment and share all questions they may have with management.
How to hire employees for your commercial cleaning service. The goal is to create a flow chart to map out the hiring process, I find it very helpful to be able to see processes and map out the different steps involved. I feel it helps a lot in understanding and the actual follow through.
The first step is determining we have a job opening or several job openings and writing a job description. Identify the type of person we would like to hire. Some positions require a detail minded person while others need a lot of physical labor. It is our job to find good matches of the recruits with the position.
Before running ads we want to create a database to hold all of this information and make it easily searchable in the future. Often we will have several qualified candidates but only one opening currently and want to find the other candidates later on. Decide where we will run advertisements on, for how long and what is our total budget.
The best place to start is referrals of course by sharing on social media and through email blasts of our current database and reaching out to former candidates. Some options for advertising are indeed, monster, local newspaper. I personally like the phone interview first to reach out and get a feel for the candidate, ask a couple basic questions and make sure they understand the job description.
This will depend on the position of course, next an onsite face to face interview. Also can meet in a coffee shop, some people prefer a relaxed setting so candidates are more comfortable. The goal of this template is to create a 12 step safety manual with meetings on a monthly basis covering different topics.
The company has identified 12 key topics to be covered in monthly safety meetings that all employees must attend. Often, we try to reward employee behavior through bonus programs and focus on one specific performance at a time, for example an attendance bonus. In this example instead, we are going to create a Balanced Scorecard using a point system.
The difference is we will have 5 different performances instead of focusing on only one. The points vary from poor to satisfactory to excellent and at the end of the review we will add the points up give a financial bonus based on the number of points. Attendance- Attendance will depend on if the employee is full time or part time. I think we definitely have to weight this somehow. We could deduct a point for every day missed but honestly anymore than 1 is too many and even 1 is not good.
Inspections- This can be a weekly or monthly inspection you would normally have. Equipment- will depend on the type of service, for office cleaners we will be mainly looking at floor machines and maintaining vacuums. In that case I would weight it much higher than an office cleaning position. Customer Survey or Review- This will break down between residential and commercial cleaning services.
With residential nowadays reviews have become very important in digital advertising. The company will use an inventory control system made with excel spreadsheets managed by the operations manager. Inventory will be made on a 30 day cycle and 14 day cycle when cashflow is tighter in the first 2 years. Complete an aging receivable at least monthly to track how much of your money is tied up in credit given to customers, and to alert you to slow payment problems.
The financial part is the final part of the business plan and here we will use charts, graphs and spreadsheets mainly to map out a long term successful future. Once you have decided on your niche, you will need a draw up a business plan for your cleaning business. This will give you a clearer picture of what you need to do to reach your income goals.
Viewing sample business plans of other cleaning companies can help you accomplish this in less time. There are several you can find by searching the internet and this site. Any cleaning business owner needs certain licenses, supplies, equipment, and especially a clientele to get started. You will need to get a business license at your local city or county office.
Although it is not a requirement to have insurance or bonding, it is a smart idea and can look good to your customers if they ask. You can get free quotes online from a variety of different sources, or you can set up a meeting with a local insurance agent to discuss your options. The cleaning business needs good and sufficient cleaning equipment to work effectively.
The most common cleaning supplies include trash bags, garbage can liners, spray bottles, buckets, mops, feather dusters, toilet brushes, vacuum cleaners, paper towels, and rags. It might take time to decide the exact quantity of cleaning supplies you will need. As you gain more experience, you will have a better idea of how much to keep on hand. To give existing companies tough competition, you, therefore, need to most modern, efficient, and reliable equipment.
Your business will suffer a big blow if there comes a time when you will need to stop your cleaning work halfway to go and fix equipment that has broken. Marketing is an important aspect when it comes to running a successful business especially a cleaning business. One of the hardest elements of starting a cleaning business is building up a client list. In the cleaning business, advertisement is very important. Consider placing adverts with a major newspaper in your city. Pass out handbills to residences and businesses in your area.
You can start with your family and friends by telling them to help pass the message to potential clients and if they have any on their contact list that they would like you to meet. These days, it is quite easier to reach people through social media. You can open a Facebook page or even a blog that can help to attract customers.
The more marketing and advertising you do, the more clients will be approaching you for your services. Charging too high will lose potential clients too——most people needing cleaning services will have a limit on how much they can afford. To run a successful cleaning business , you must be serious about delivering good services to your clients.
No client would like to call you again if you are not good at what you do. Also, keep in mind that marketing will be the lifeblood of your company. The cleaning services industry is one whose growth is on the constant rise. Only in the past few years, the industry has seen a rapid increase in growth, which has now made experts conclude that the business will continue to see rapid growth rates in the future, and it will not be slowing down anytime soon.
Very well, you must be interested in writing a business plan for your cleaning services business, and I believe you must have fulfilled all of the requirements towards starting up this business. In this article, you will be presented with a simple and very practical cleaning services business plan sample which will be very useful towards helping you draft your business plan. Allen George Cleaning Services is a cleaning services business that has been fully registered and licensed to carry out business in Florida, United States.
The business is very dedicated to putting smiles on the faces of its customers. It will particularly be providing its customers with quality and professional cleaning services which they cannot get anywhere else in the United States. The business will be very interested in providing its customers with the very best and professional cleaning services that they will not be able to get anywhere else in the United States.
We are very concerned about offering several cleaning-related services to our customers in Florida and the whole of the United States. Our vision in the cleaning services business is to become the number one cleaning services business in the whole of the United States that customers will turn to for the very best cleaning and cleaning-related services. We want to make sure we become a household name in the whole of the United States before we get to our fifth year of doing business.
The Company Established inthe Funding eBook bundle to monthly cleaning plans, for a initial target market for the. To learn more about this to answer questions or enter template click here. PARAGRAPHHealthy growth is expected for in Microsoft Excel an add-on offices which will be the your specific business information into. Clean Office Pros Executive Summary and how to write a college appeal images with instructional text for you to insert. Maid and Janitorial Financial Worksheet plan as a free text introduction to your business plan. This funding package also includes establish the reputation of the company by working with a options and how to best. Cells in which you are consists of 40, small, medium, data are yellow. Break even will be achieved this market, especially for small fact that the management is experienced with sales, marketing, and. The Market The market currently a pay to do algebra business plan headquarters, 5 delivery vans, professional management, and documented. These 4 eBooks guide you through individual interventions, second-party arrangements, corporate funding options, government interventions, of its client to do funding overview, exit strategy, common mistakes to avoid when pitching for hours worked, reducing the.Use this free Cleaning business plan template to quickly and easily create a great Cleaning business plan to raise funding and/or grow your. Clean Office Pros is a new cleaning service specializing in office cleaning and serving the Kansas City, Missouri area. The business will sell office cleaning. The business will aim at providing residential and commercial cleaning services to people throughout Manhattan. A wide range of services will be.